A North American machinery OEM found us via Google search 'hydraulic pump MOQ', talked to the AI assistant for three rounds, and submitted an inquiry for 500 piston pumps (AI score 92, high intent).
Weeks 1–3: sales called back within 4 hours and confirmed specs. Weeks 4–6: two sampling iterations (v2 improved housing surface finish). Weeks 7–9: MOQ locked at a 500-unit tier, PI confirmed with 30% deposit. Weeks 10–12: mass production, 100% CMM inspection, DDP sea freight.
Key success factors: ① the AI assistant captured a 2am inquiry (13h time difference); ② the AI inquiry digest let sales walk into the first call with full context; ③ tier pricing + AI quote drafting cut the quoting cycle from 3 days to 4 hours.
The customer is now on an annual framework agreement with 3 repeat orders — over $500K cumulative.